999 com Terms and Conditions

1. Introduction

Welcome to 999 com. These Terms and Conditions ("Terms") apply to the use of the 999 com website and mobile application ("Platform"). 999 com is a fully licensed and regulated online betting and gaming platform authorized by the Curaçao Gaming Control Board (License No: 8048/JAZ2018-040).

By using this platform, you confirm that you have read, understood, and agreed to these Terms and Conditions. 999 com reserves the right to change, modify, or update these terms at any time. It is your responsibility to regularly check this page and stay informed of any changes.

999 com provides betting and gaming services for entertainment purposes only. We promote responsible gaming and encourage all users to play within their limits. 999 com does not support any illegal activity and complies with all applicable laws and regulations.

2. Acceptance of Terms

By registering for or using the 999 com platform, you are legally entering into a binding agreement with these Terms and Conditions. This agreement is made between you and 999 com ("we", "our", "the Company").

You acknowledge that the following documents of 999 com are part of these Terms and Conditions and that you have read and agreed to them:

• Privacy Policy - How your personal information is collected, used, and protected
• Responsible Gaming Policy - Safe and Responsible Betting Practices
• Bonus Terms and Conditions - Each promotion and bonus has specific terms
• Cookie Policy - How the website uses cookies

If you are uncertain about or disagree with any part of these Terms, please do not use the 999 com platform. Violation of the Terms may result in account suspension or permanent closure.

3. Account Rules and Responsibilities

3.1 Account Creation

To create an account with 999 com, you must provide accurate and complete information. You are responsible for keeping your registration information up to date and accurate at all times. 999 com reserves the right to request identity verification documents at any time.

Each individual may only open one 999 com account. Multiple accounts ("duplicate accounts") are strictly prohibited. If we suspect you are operating multiple accounts, 999 com may suspend or close all associated accounts and void any winnings.

3.2 Account Security

Keeping your 999 com account secure is entirely your responsibility. You must:

• Use a strong and unique password that is not used anywhere else
• Never share your login credentials with anyone, not even 999 com staff
• Enable two-factor authentication (2FA) for extra security
• Log out of your account after each session, especially when using public or shared devices
• Report suspicious activity to 999 com Customer Support immediately

You will be held responsible for any unauthorized access to or use of your account. 999 com will not be liable for any unauthorized transactions or losses resulting from your failure to protect your account credentials.

3.3 Account Verification (KYC)

999 com complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We may request documents to verify your identity, age, and address at any time. Examples of required documents:

• Government-issued photo ID (National ID card, passport, driving licence)
• Proof of address (utility bill, bank statement - not older than 3 months)
• Payment method verification (front and back photo of credit card, bank statement)

999 com may delay or suspend withdrawal processing until the verification process is complete. Verification is typically completed within 24-48 hours. Failure to cooperate may result in account suspension.

4. Eligibility and Age Restrictions

To use 999 com, you must meet the following eligibility criteria:

• You are at least 18 years old or the legal gambling age in your country of residence, whichever is higher
• Online betting and gaming are legal in the country or region where you reside
• You are placing bets in your own name and using your own funds
• You have not previously been banned or excluded from using the 999 com platform
• You are financially capable and can afford to lose your bets

999 com strictly prohibits minors from using the platform. If we discover that a minor has created an account or placed bets, the account will be closed immediately, all winnings will be voided, and no deposits will be refunded.

999 com does not provide services in prohibited regions. It is your responsibility to ensure that you can legally use 999 com in accordance with your local laws. Using Virtual Private Networks (VPNs) or other proxy services to bypass geographical restrictions is prohibited and may result in account closure.

5. Betting Rules and Policies

5.1 Placing Bets

When placing bets on the 999 com platform, you acknowledge that:

• All bets are final and cannot be cancelled once confirmed
• 999 com reserves the right to accept or reject any bet
• You can only place bets with funds available in your account balance
• Each bet has minimum and maximum stake limits that may vary
• Odds may change at any time until your bet is confirmed

5.2 Bet Settlement

999 com settles all bets based on official results. The settlement process:

• Winning bets are typically settled within 1 hour of the event ending
• Some events may take up to 24 hours for official confirmation
• If an event is cancelled, postponed, or abandoned, bets are typically voided and stakes refunded
• In dead heat or tie situations, the stake is divided among the winners

999 com reserves the right to void bets in cases of obvious errors or technical faults. This includes incorrect odds, pricing errors, or incorrect event information. If a bet is settled incorrectly, 999 com reserves the right to correct and adjust the correct amount.

5.3 Live Betting

Special rules apply to the Live Betting section of 999 com. Odds change rapidly during live events and there may sometimes be delays in bet acceptance. Your bet is only valid when you receive confirmation in your account. Live betting may be temporarily suspended if a significant event occurs (goal, red card, etc.).

6. Payment, Deposit, and Withdrawal Policy

6.1 Deposits

999 com supports all popular payment methods in Bangladesh - bKash, Nagad, Rocket, bank transfer, and cryptocurrency. Deposit policy:

• All deposits are processed instantly (except some bank transfers)
• Minimum deposit is BDT 100 and maximum depends on payment method
• 999 com charges no fees on deposits
• You must use payment methods in your own name - third-party deposits are prohibited
• Suspicious deposits or potential money laundering will be investigated

6.2 Withdrawals

999 com ensures a fast and secure withdrawal process. Withdrawal conditions:

• Withdrawal requests are typically processed within 15 minutes to 24 hours
• Minimum withdrawal is BDT 500 and maximum is BDT 5,00,000 per transaction
• You must verify your account before your first withdrawal
• Withdrawals are sent to the payment method used for deposit
• Wagering requirements must be met before bonus funds can be withdrawn

999 com charges no withdrawal fees, but your payment provider may apply their own fees. First withdrawals or large-amount withdrawals may take up to 48 hours for additional verification to prevent potential fraud.

6.3 Anti-Money Laundering (AML)

999 com adheres to strict anti-money laundering policies. We monitor suspicious activity and report to authorities when necessary. If your account is suspected of being used for money laundering or other illegal activities, 999 com may freeze the account, withhold funds, and cooperate with law enforcement agencies.

7. Bonus and Promotion Terms

999 com regularly offers bonuses and promotions. Each bonus has specific terms and conditions. General bonus rules:

• Bonuses can only be claimed once per player, household, address, or device
• All bonuses have wagering requirements (typically 5x to 30x)
• Bonus funds must be used within a specified timeframe (typically 30 days)
• Some games may be excluded from bonus wagering
• 999 com reserves the right to change, suspend, or cancel bonuses at any time

Bonus abuse is strictly prohibited. This includes creating multiple accounts, collusion, arbitrage betting, or other fraudulent tactics. If 999 com detects bonus abuse, all bonuses and related winnings will be voided and the account may be closed.

8. Prohibited Activities and Conduct

The following activities are strictly prohibited when using the 999 com platform:

• Fraud and Manipulation: Using any form of fraud, manipulation, or dishonest tactics
• Multiple accounts: Creating or using multiple accounts by the same person or household
• Collusion: Colluding with other players to gain an unfair advantage
• Bots and automation: Using automated software, bots, or scripts
• Hacking: Attempting to hack or access the system or other users' accounts
• Abuse: Harassing, insulting, or threatening other players or 999 com staff
• Third-party funds: Using payment methods or funds in someone else's name
• Money laundering: Using the 999 com platform for money laundering or illegal fund transfers

Violating these rules can lead to serious consequences, including forfeiture of funds, permanent account closure, and legal action. 999 com uses advanced security measures and monitoring systems to prevent and detect suspicious activity.

9. Privacy and Data Protection

999 com takes your privacy and the protection of your personal information seriously. Our full Privacy Policy is available separately. Key points:

• 999 com collects and uses your personal information only for necessary purposes
• We use 256-bit SSL encryption to secure all data transmissions
• Your information is never sold or shared with third parties, except where legally required
• You have the right to request access to, correction of, or deletion of your personal data
• 999 com complies with GDPR and other applicable data protection regulations

We use cookies and similar technologies to enhance your experience. You can manage cookies in your browser settings. For more information, see our Privacy Policy and Cookie Policy.

10. Liability and Warranty Disclaimer

The 999 com platform is provided on an "as is" basis. We strive to provide reliable and uninterrupted service, but:

• 999 com provides no warranty or guarantee that the platform will be error-free or available at all times
• We are not responsible for technical issues, server downtime, or internet connection problems
• 999 com is not liable for the actions or failures of third-party service providers, payment processors, or partners
• We are not liable for any direct, indirect, or consequential losses arising from betting activities
• Your use of 999 com is entirely at your own risk

If you encounter any issues or discrepancies with 999 com services, please notify our customer support immediately. We will make reasonable efforts to resolve the problem, but to the maximum extent permitted by law, our total liability is limited to the lesser of your account balance or BDT 10,000.

11. Account Suspension and Closure

11.1 Account Closure by 999 com

999 com reserves the right to suspend, restrict, or permanently close any account at any time, for any reason or no reason. Common reasons include:

• Breach of these Terms and Conditions
• Fraudulent, illegal, or suspicious activity
• Creating or using multiple accounts
• Providing incorrect or false information
• Failure to provide age verification documents
• Exceeding responsible gaming limits or signs of problem gambling
• Self-exclusion request or legal requirement

If your account is closed, 999 com will return your remaining balance (excluding bonus funds and any disputed winnings) after the verification process is complete. If the account is closed for fraud or breach of terms, funds may be forfeited.

11.2 Account Closure by User

You may request to close your 999 com account at any time by contacting customer support. Before account closure:

• All pending bets will be settled
• You can withdraw your remaining balance
• All active bonuses will be forfeited
• Your data will be retained in accordance with our retention policy

If you are closing your account due to gambling-related issues, please consider using the self-exclusion option. This ensures you cannot create a new account for a specified period.

12. Changes and Updates to Terms

999 com reserves the right to modify, update, or change these Terms and Conditions at any time. Changes will take effect immediately upon posting to this page. The "Last Updated" date will be updated with each revision.

In the event of significant changes, 999 com will notify you via email or platform notification. However, it is your responsibility to regularly review these Terms and stay informed of any updates.

Continuing to use the 999 com platform after changes take effect means you have accepted the revised Terms and Conditions. If you do not agree to the new terms, you should immediately stop using the platform and close your account.

13. Dispute Resolution and Complaints

999 com is committed to resolving all disputes fairly and quickly. If you have any issues or complaints:

• Step 1: First, contact 999 com customer support (support@999com.app or live chat). Most issues are resolved within 24-48 hours.
• Step 2: If unresolved, submit a formal complaint to our Complaints Department. We will provide a detailed response within 7 business days.
• Step 3: If you remain unsatisfied, you may escalate your complaint to our licensing authority, the Curaçao Gaming Control Board.
• Step 4: As a final resort, you may request an independent Alternative Dispute Resolution (ADR) service or mediation.

999 com takes all complaints seriously and makes every effort to resolve your concerns. We believe in transparency, fairness, and good communication.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of Curaçao. Any disputes between 999 com and users shall be subject to the exclusive jurisdiction of the courts of Curaçao.

999 com is an international online betting platform and serves players from various countries. However, it is your responsibility to ensure that your online betting and use of 999 com complies with your local laws.

15. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions or 999 com services, please contact us:

• Email: support@999com.app
• Live Chat: Available 24/7 on 999 com website and app
• Help Centre: For detailed guides and FAQs Help Centre View
• License Number: 8048/JAZ2018-040 (Curaçao Gaming Control Board)

The 999 com Customer Support team is always ready to help you. We typically respond to email inquiries within 1-2 hours, and live chat provides instant assistance.